Frequently Asked Questions

Most homes need professional cleaning 2–3 times per year: a spring reset, a mid-summer touch-up, and a fall prep. Lakefront or forested properties may require more frequent service due to pollen, dust, and spider webs.

We operate on a seasonal schedule (spring through fall). Winter demand is high, but safety and water system limitations mean our services pause once freezing temperatures arrive. Booking early secures your spot for the upcoming season.

No. The Valley Shiners crews are fully equipped and self-sufficient with on-board water systems. You’ll receive real-time text alerts when we’re on the way, and before/after photos once the job is complete.

Invermere homes face lake dust, vehicle traffic, and year-round occupancy. A 3-clean cycle (spring, summer, fall) is best for clear views.

Radium’s location at the edge of Kootenay National Park means pine pollen and gusty mountain winds quickly clog screens and leave residue on glass.

Windermere’s lakefront patios and glass railings take the brunt of spider webs, dust, and water spray. A mid-summer refresh keeps views crystal clear through peak season.

At higher elevations, homes face snowmelt spotting and mineral deposits in spring. Vacation properties especially benefit from professional seasonal service.

Mineral-rich air and steady resort traffic create persistent spotting and dust. Two cleans per season are strongly recommended, especially for rental properties.

DIY is fine for ground-level glass. But hard water minerals, ladders, and streaking make it tough for upper stories or lakefront sliders. Our pure water filtration system delivers streak-free results safely from the ground.

No — we rely on RO/DI pure water systems. They remove minerals and impurities, leaving nothing behind but clear glass.

We invest in carbon-fiber water-fed poles, Unger pro-grade tools, and microfiber systems for interiors — the same gear trusted by commercial pros worldwide.

One-person shops may struggle with scheduling, scale, and consistency. The Valley Shiners use online scheduling powered by Jobber, real-time SMS updates, on-the-way alerts, before & after photos, and Shiner Vans with on-board pure water systems. We’re built for reliability and trust.

• Exterior & interior window cleaning
• Screen washing
• Frame detailing
• Patio glass / railing cleaning
• Optional pressure washing and exterior add-ons

Yes. If streaks or spots appear within 48 hours, we’ll return and correct them free of charge.

Pricing depends on size and complexity. Most Columbia Valley homes fall between $250–$600 per service. Larger lakefront or multi-story properties may exceed that, while seasonal plans lower the per-clean cost.

Booking is simple: visit our Get a Quote page, choose your service, and confirm your time. You’ll receive instant confirmation, SMS updates, and real-time alerts when our crew is on the way.

Absolutely. Many owners schedule seasonal cleans tied to guest turnover. Spotless glass means better reviews and happier renters.

Rarely. We clean almost all windows from the ground with carbon-fiber poles. It’s safer for both crew and property.

Yes — we carry full liability insurance and workers’ comp, so you’re protected in every scenario.

Yes — our exterior detailing services cover patios, walkways, siding, and railings. Ask about add-on packages when booking.

Definitely. Every property is unique, so we design flexible service plans that match your needs and budget.

Waiting too long. Dust, pollen, and minerals can etch glass permanently if not removed. Regular cleaning preserves your investment.

Keep a microfiber cloth and pure-water spray handy for spot touch-ups.